Job title: Porter/Bar Person
Salary: 7.83 GBP per hour
Location: Falmouth, Cornwall
Type of contract: Permanent
Workplace description: This private hotel offers an indoor pool, 9-hole golf course and spa. It is set in 65 acres of sub-tropical gardens by the Helford River. Cornish seafood specialities are served in its AA Rosette restaurant. The restaurant serves 4-course dinners using fresh local produce, and local musicians play every evening. The conservatory is a less formal option.
This property also has one of the best-rated locations in Helford Passage!
Main duties and responsibilities: Providing the highest level of service of drinks, bar snacks and afternoon teas in the Cocktail Bar, lounges and gardens.
Lunchtime and evening table service – welcoming guests prior to dinner, taking drinks orders, and any orders for casual dining in the lounge/bar area.
Ensuring that the bar and lounge areas are kept clean and tidy at all times; tables cleared and wiped down, cushions plumped up, chairs rearranged, papers and waste paper cleared away.
Be friendly and helpful to guests at all times and engage in conversation as time and occasion allows.
To deal with any customer enquiries and complaints during the course of service, taking action as appropriate and reporting back to management on steps taken.
In the winter months ensure the open fires are kept going throughout the day and evening.
Be responsible for welcoming guests, escorting them to their room, delivering their luggage and ensuring they have everything they need. Familiarise all guests with the room and hotel facilities on arrival. If guest has a physical impairment to eyesight, hearing or other explain emergency action routine and point out fire exit procedures.
Rectify small defects like replacing light bulbs, bleeding radiators, any other defects need to be written in the maintenance book.
Prepare lounges for functions, weddings & conferences and attend to conference requirements in accordance with function sheets.
Assist guests with information and helpful advice about the local area and things to do.
Assist with deliveries and ensuring they go to correct departments and where necessary sign off (e.g. brewery deliveries).
Essential criteria: We are looking for a super organised, cheerful and outgoing person with great customer care skills to become a member of our Bar/Porter team. First aid qualification would be useful, but training will be arranged.
Accommodation provided: Yes (on an all-inclusive basis)
Charge for accommodation: 49.00 GBP per week
I would like to thank you for your interest shown in this position. Please note that we take your application very seriously, but must stress that applications will only be answered in person if they match the criteria of the position advertised.
1. Applications should be made by email or phone.
2. Applications should be in Word format only and in ENGLISH!
3. DDH Recruitment Ltd does not charge work seekers for its services.
4. All workers will be subject to UK taxation.